Cloisters Cafe: Setting a New Standard in Blending Timeless Charm with Modern Efficiency

Cloisters Cafe, a renowned restaurant and hookah lounge located in the Lower East Side of NYC, has been delighting friends, artists, and neighborhood regulars since its inception in 1981. With its medieval-inspired decor paired with lively Brazilian-Mexican fusion cuisine, it remains a cherished oasis - unchanged in spirit yet fresh in experience.

The Challenge:

As Cloisters Cafe continued to grow and attract a steady stream of loyal guests,  so did its need to enhance its technology stack. A long-time user of RES 3700, the cafe had been operating with the same hardware and software for over 12 years. The team faced frequent hardware malfunctions, workstation glitches, and software limitations that slowed service and created operational inefficiencies. With an outdated version of RES 3700, worn Workstation 5A terminals, and a Windows XP Back Office PC, the cafe struggled to meet modern service expectations and required a full technological overhaul.

The Solution:

After preliminary discussions with ownership, our company conducted a comprehensive needs analysis, including an audit of their existing hardware, software, power, and data infrastructure. Following a thorough consultation, we replaced their Workstation 5A terminals with sleek, high-performance Workstation 6 series terminals, upgraded their back-office system to a modern Windows 10 PC, and updated their RES 3700 software to the latest version.

The Result:

Faster transactions: Ticket times improved by 17% following the hardware refresh.
Improved reliability: Frequent crashes-formerly up to 6 times per week-were eliminated.
Smoother Operations: Management could now focus on running the business instead of troubleshooting tech issues
Elevated Customer Experience - The streamlined system enhanced service speed and accuracy, leading to improved guest satisfaction and higher revenue.

Conclusion:

Partnering with the ownership team at Cloisters Cafe was a rewarding experience - professionally and personally. The commitment to customer service made the collaboration seamless, and by implementing a modern Oracle Micros hardware and software solution, we helped future-proof operations while preserving the cafe’s unique charm.